About ASIC

About ASIC

Contact us

You can contact ASIC using an online form, phone or mail.

What information can we provide?

We can provide:

  • Information to persons who are authorised to act on behalf of the entity for which they are calling. If you are not authorised, we can only provide general information and no specific entity information will be disclosed.
  • Information to assist you in meeting your obligations under the law without considering your personal circumstances.
 

We can provide:

  • Legal advice. In most cases you will need a qualified professional adviser to take your particular circumstances into account and tell your how the law applies to you.
  • Financial advice. See Moneysmart for guidance.
  • Advice on specific companies or investments. See FAQ Is this investment or company legitimate? for research tips.

Top call centre questions

If you are contacting us for the following reasons, check our Top call centre questions first, as your question may be answered immediately.

Top call centre question categories:

  • Business names
  • Companies
  • Payments and fees
  • Investment scams
  • Queries not handled by ASIC (e.g. ABN, applying for Director ID)

Transactions that cannot be dealt with over the phone:

  • Invoice re-prints
  • Fee waivers
  • Company reinstatements
  • Update company details
  • Re-issuing corporate keys
  • Updates on regulatory activities

How to contact us

Submit a general enquiry online

Avoid long response times by first checking the following:

  • Top call centre questions
  • What information can we provide?

This online channel will provide you with a reference number for tracking and automatic triaging to the correct contact customer service officer. We aim to respond to your inquiry within 5 business days.

If you submit a query using our form, we will request your personal details for contact purposes. Please refer to our Privacy Policy.

This online inquiry form is for general enquiries only. To make a complaint see Make a complaint or report an issue below.

Online enquiry form

Write to us using the following general business address or the address printed on your letter.

Australian Securities and Investments Commission
GPO Box 9827
Melbourne VIC 3001

For media inquiries only: Journalists can visit our Contact ASIC Media Unit page or visit the Newsroom.

For ASIC’s Moneysmart media inquiries: Journalists can visit Moneysmart’s media centre.

For general inquiries: See alternative contact options above (online inquiry, call us, write to us).

Information for MPs & Senators.

Make a complaint or report an issue

Complaints about ASIC

IMPORTANT:

  • Requests to review late fees cannot be assessed through this complaint’s avenue.
  • Read the Top call centre question for steps on how to apply for a fee waiver.
  • To complain or provide feedback about Director ID application, visit the ABRS website.

ASIC values your right to complain, and we are committed to treating complaints seriously, dealing with them quickly, and using the information to improve our policies, systems and services.

ASIC manages laws that relate to companies, financial markets, credit and financial services in Australia. ASIC welcomes reports or tip offs that a company or individual has not complied with these laws.

To help you decide whether to lodge a report of misconduct with ASIC or direct you to another agency who can best assist you, see Report issue to ASIC.

 

Have you received an email claiming to be from ASIC and are unsure of its authenticity? Be alert to financial services scams.

Visit our Scams page for information on scammers targeting ASIC’s customers and how to notify ASIC.

See FAQ Is this investment or company legitimate? for research tips.

 

Technical issue

Do you want to report a technical or content issue, such as forms not working or broken links on either ASIC Connect or the ASIC website?

Refer to Report technical issues for more information.

Accessibility issue

Do you use assistive technologies and want to report difficulties accessing or viewing information on our websites? Or maybe you have suggestions for accessibility enhancements?

Refer to our Accessibility page for more information.

External translating and interpreting services

Translating and Interpreting Service (TIS)

If you need an interpreter, call the TIS on 131 450 and they will call ASIC for you (1300 300 630). Alternatively, visit the TIS website. They provide interpreting in more than 150 languages.

  • Service availability & interruptions
  • ASIC offices
  • Copyright and linking to our website
  • About ASIC
  • Search ASIC’s Registers
  • ASIC’s Regulatory Portal
  • Working with other agencies and organisations
  • Information Sheet 279 Serving legal documents on ASIC (INFO 279)

Note: All documents lodged with ASIC must be in English. See Translation of documents for further information.

National Relay Service (NRS)

If you are deaf, hard of hearing or have a speech/communication difficulty:

  1. Refer to NRS call numbers and links website to find your preferred channel for contacting NRS.
  2. Provide NRS with ASIC’s phone number 1300 300 630.

For more information visit About the National Relay Service.

  • On this page
Business name holder
I want to

Information and steps on how to register a business name

To renew a business name, you will need your account number or ABN handy.

The ASIC Connect portal will allow you to:

  • manage an existing business name
  • update your business name details

The ASIC Connect portal will allow you to:

  • manage an existing business name
  • update your business name details

Within online services for business name holders, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides
  • read FAQs.
Company officeholder
I want to

Information and steps on how to register a new business

Manage your company details via the company officeholder portal:

  • Update your company details
  • Voluntarily deregister your company in the Company officeholder portal.

Download your company annual review statement from ASIC, which includes your annual invoice and payment details.

 

Lodge regulatory statements, documents and transactions in the Regulatory portal.

 

Within online services for company officeholders, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides.
Registered agent adn authorised lodger
I want to

Update your client details via the Registered agent portal.

Information about how you can update and/or cancel your registered agent registration.

Within online services for registered agents and authorised lodgers, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides
  • read FAQs.
AFS Licensee and AFS representative
I want to

Information and steps on how to apply for an Australian financial services (AFS) licence.

Update your AFS licence details and lodge financial document via the Regulatory portal.

Log in to ASIC Connect to appoint and update AFS representative's details.

Lodge regulatory documents and transaction in the ASIC Regulatory Portal

 

You can register a managed investment scheme using the eLicensing system (not the ASIC regulatory portal).

You can lodge FS88 PDS in-use notice using the eLicensing system (not the ASIC regulatory portal).

Credit licensee and credit representative
I want to

Information and steps on how to apply for a credit licence.

Update your credit licence details and appoint credit representations via the Credit Licensee portal

 

Lodge regulatory documents and transactions in the ASIC Regulatory portal.

 
 

Within online services for credit licensees and credit representatives, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • read FAQs.
Auditor
I want to

Information and steps on how to apply for auditor or authorised audit company registration.

Update your auditors details and submit annual statements via the Auditors portal.

 

Lodge regulatory documents and transactions in the ASIC Regulatory portal.

 
  • log in or sign up to ASIC's portals
  • Within online services for auditors, you can learn about ASIC's online services and processes.
 
SMSF auditor
I want to

Apply and maintain your SMSF auditor registration via the Regulatory portal.

 

Within online services for SMSF auditors, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides
  • read FAQs.
Liquidator

I want to

Update your liquidator details and lodge external administration documents via the liquidator portal.

 

Lodge regulatory documents and transactions in the ASIC Regulatory portal.

 
  • log in or sign up to ASIC's portals
  • Within online services for liquidators, you can learn about ASIC's online services and processes.
Business name holder
I want to

Information and steps on how to register a business name

To renew a business name, you will need your account number or ABN handy.

The ASIC Connect portal will allow you to:

  • manage an existing business name
  • update your business name details

The ASIC Connect portal will allow you to:

  • manage an existing business name
  • update your business name details

Within online services for business name holders, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides
  • read FAQs.
Company officeholder
I want to

Information and steps on how to register a new business

Manage your company details via the company officeholder portal:

  • Update your company details
  • Voluntarily deregister your company in the Company officeholder portal.

Download your company annual review statement from ASIC, which includes your annual invoice and payment details.

 

Lodge regulatory statements, documents and transactions in the Regulatory portal.

 

Within online services for company officeholders, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides.
Registered agent adn authorised lodger
I want to

Update your client details via the Registered agent portal.

Information about how you can update and/or cancel your registered agent registration.

Within online services for registered agents and authorised lodgers, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides
  • read FAQs.
AFS Licensee and AFS representative
I want to

Information and steps on how to apply for an Australian financial services (AFS) licence.

Update your AFS licence details and lodge financial document via the Regulatory portal.

Log in to ASIC Connect to appoint and update AFS representative's details.

Lodge regulatory documents and transaction in the ASIC Regulatory Portal

 

You can register a managed investment scheme using the eLicensing system (not the ASIC regulatory portal).

You can lodge FS88 PDS in-use notice using the eLicensing system (not the ASIC regulatory portal).

Credit licensee and credit representative
I want to

Information and steps on how to apply for a credit licence.

Update your credit licence details and appoint credit representations via the Credit Licensee portal

 

Lodge regulatory documents and transactions in the ASIC Regulatory portal.

 
 

Within online services for credit licensees and credit representatives, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • read FAQs.
Auditor
I want to

Information and steps on how to apply for auditor or authorised audit company registration.

Update your auditors details and submit annual statements via the Auditors portal.

 

Lodge regulatory documents and transactions in the ASIC Regulatory portal.

 
  • log in or sign up to ASIC's portals
  • Within online services for auditors, you can learn about ASIC's online services and processes.
 
SMSF auditor
I want to

Apply and maintain your SMSF auditor registration via the Regulatory portal.

 

Within online services for SMSF auditors, you can:

  • log in or sign up to ASIC's portals
  • learn about ASIC's online services and processes
  • access user guides
  • read FAQs.
Liquidator

I want to

Update your liquidator details and lodge external administration documents via the liquidator portal.

 

Lodge regulatory documents and transactions in the ASIC Regulatory portal.

 
  • log in or sign up to ASIC's portals
  • Within online services for liquidators, you can learn about ASIC's online services and processes.